When you work with us, we have a series of steps we follow to make sure things flow smoothly from start to finish. Once you’ve agreed on our proposal of services and rates, we’ll issue you with an invoice for our 50% project deposit, and the final project fee is payable upon delivery of the project files. We’ll talk you through every step of the process, so that you’re kept up to date on where things are at – we take a collaborative approach to our work, so that you are part of the design journey and can feel truly happy with the final concepts and result.
Once we’ve provided our quote, a 50% deposit is required before work is commenced, with the balance payable before delivery of the final files. Once the project commences, this deposit is non-refundable. For projects of over $1,000, we break down the remaining payments into intervals – 50% deposit, and then two payments of 25%. Payment can be made via direct deposit, PayPal, Mastercard or Visa card. Any cancellation made after the signing this contract will endure a cancellation fee of 30% of the remaining amount owing on the invoice.
We will give you opportunities for feedback and suggestions on revisions throughout the process. Our initial briefing is designed to gather a lot of information from you about your business and your design needs. This helps to inform the work we do. But we also understand that sometimes you might change your mind along the way. This is fine! We’re always open to your feedback and will work with you to ensure you’re happy and proud of the final design files and assets.
We love supporting charities and not for profits, which is why we offer a special discount rate for charity clients. If you have a charity project which might need some design help, get in touch and we’ll talk you through the special rates we offer.